Returns & Refunds

1-to-1 Exchange Policy
We are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase due to a manufacturing defect or wrong products received, you may exchange it for a new one at no cost under the following conditions:

Exchange Period:
Exchanges must be requested within 7 days of receiving the item. Can be changed only once per order.

Eligible Products:
  • The product must be unused, in its original packaging, and include all accessories and tags. 
  • Products damaged due to misuse, improper handling, or accidents are not eligible for exchange.
  • Products can be exchanged for the same model or a different model with the same original price product. If the price of the exchanged product is higher, the customer must pay the difference. However, no refund will be given if the exchanged product is priced lower.

Proof of Purchase:
A valid receipt or order confirmation is required for all exchanges.

Process:
Contact our customer service team at info@warrix.my to initiate the exchange process.
Once your request is approved, you can ship the product back to us at Suite 23.02, Level 23 of Menara IGB, Mid Valley City, Lingkaran Syed Putra,  59200 Kuala Lumpur. We need 2 to 4 weeks for product defect verification process by HQ. We shall not provide exchange for any human error defects. The final decision is subject to HQ approval.

No Refunds:
This is an exchange-only policy. We do not offer refunds.

Exclusions:
Clearance items & personalized products may not be eligible for exchange.

Please notify us before you return your purchase to the following address:
Suite 23.02, Level 23 of Menara IGB, 
Mid Valley City, Lingkaran Syed Putra,  
59200 Kuala Lumpur.

Cancellation Policy
If the customer would like to make a cancellation on the purchased product(s), do not hesitate to reach us at info@warrix.my. Our staff in-charge will assist you further with the cancellation process. Anyhow, we aim to serve happiness to our beloved customers.

Disclaimer:
WARRIX Malaysia (Universal Sports) has the right to make any changes/ updates to the Return & Refund Policy contents without giving prior notice to the customers.